Shipping policy

Shipping Policy

Shipping Times

At S-Port, we're committed to getting your order to you as quickly and safely as possible.

Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday).

  • During peak seasons, holidays, or promotional events, processing may take slightly longer.

Estimated Delivery Times

  • United States: 5–12 business days

  • Canada: 7–15 business days

  • United Kingdom: 5–12 business days

  • Australia & New Zealand: 7–15 business days

  • Europe: 7–15 business days

  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping rates are calculated at checkout based on your location and the shipping method selected.

We may occasionally offer free shipping promotions. Any applicable offers will be displayed on our website.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with a tracking number. Tracking information may take 24–72 hours to become active.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Delays

While we strive to meet all estimated delivery times, delays may occur due to:

  • Customs inspections

  • Severe weather

  • Carrier disruptions

  • High shipping volumes

  • Incorrect or incomplete shipping addresses

S-Port is not responsible for delays caused by shipping carriers or customs agencies.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are unable to guarantee changes once an order has been processed.

If an order is returned due to an incorrect or undeliverable address, additional shipping charges may apply to resend the package.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Contact Us

If you have any questions about your shipment or need assistance with your order, please contact our customer support team through our Contact Us page or by email. We're happy to help.